Privacy Policy

1. Introduction

Welcome to Sweet Hives Coffee Shop (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our point-of-sale ordering system.

2. Information We Collect

We may collect the following types of information:

• Account Information — name, email address, and password when you register.
• Order Information — items ordered, order type (dine-in, takeout), and transaction history.
• Feedback — ratings and reviews you voluntarily submit.
• Usage Data — pages visited, time spent, and interactions within the platform.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Manage your account and provide customer support.
• Improve our products, services, and the ordering experience.
• Display customer feedback on our platform (only with your consent).
• Comply with legal obligations.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our platform, subject to confidentiality agreements. We may also disclose information when required by law or to protect the rights and safety of our business and customers.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our platform may use session cookies to maintain your logged-in state and improve your experience. You can disable cookies in your browser settings, but this may affect the functionality of certain features.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: